Refund policy

Return & Refund Policy

Thank you for shopping with TornadoDeals. We want you to be happy with your purchase.

Return window. You may request a return within 30 days of delivery. To be eligible, the item must be in the same condition you received it, unused, and with all original packaging, parts, and accessories.

Item condition & liquidation goods. We sell brand-name overstock and liquidation items in three clearly labeled conditions: New & Sealed, Open Box (Like New), and Used. The listing photos and description reflect the actual condition of each item. Normal signs of prior handling on Open Box and Used items are expected and are not grounds for return. Items marked "Final Sale" or "As-Is" cannot be returned except where required by law.

How to start a return. Email us at {support@tornadodeals.com} with your order number and a short description (and photos, if the item arrived damaged or not as described). We will reply with return instructions. Please do not send items back without contacting us first.

Return shipping. If the return is due to our error — wrong, defective, or not-as-described item — we cover return shipping and send a prepaid label. For all other returns (change of mind, no longer needed), the customer is responsible for return shipping.

Refunds. Once we receive and inspect your return, we will email you the result. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return was due to our error.

Damaged or wrong items. If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos. We will make it right with a replacement or full refund, including shipping.

Non-returnable items. For hygiene and safety reasons, certain items (such as opened bedding, mattress toppers, or personal-care items) may be non-returnable unless defective. Any such exceptions are noted on the product page.

Questions? Email: support@tornadodeals.com